Shipping
Processing Time
At VILLE-ANN, we strive to process and ship your order as quickly as possible. Our processing time is typically 1-2 business days, excluding weekends and holidays. During high-volume periods, please note that processing may be slightly delayed, but rest assured, we are working diligently to get your order to you.
Shipping Times
After your order has been processed, the estimated shipping time is between 5-10 business days. Please note that this time frame excludes holidays and any unforeseen delays with the shipping carrier. You will receive a tracking number via email once your order has shipped, allowing you to monitor its progress.
Shipping Methods
For all orders over $100, we offer free standard shipping. Orders are shipped through trusted carriers, including UPS, FedEx, DHL, and USPS, to ensure reliable delivery. Delivery times are 5-10 business days after dispatch.
Changing Shipping Address
If you need to change your shipping address, please contact us immediately before your order has been dispatched. Unfortunately, we cannot change the address after the order has shipped.
International Shipping
Yes, we ship internationally! We offer both standard and express shipping options to most countries. Additional fees and longer delivery times may apply, depending on the destination.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please double-check areas where the carrier may have left it and ask neighbors if they may have received it by mistake. If you still cannot locate the package, contact the carrier directly with your tracking number. If further assistance is needed, please reach out to our Customer Care team for support.
Missing Items
If you find that an item is missing from your order, please reach out to our Customer Care team. We will work promptly to resolve any issues and ensure you receive your complete order.
Contact Us
For any questions or additional information about shipping, please contact our Customer Service at support@ville-ann.com.
Thank you for shopping with VILLE-ANN! We’re committed to providing you with a smooth and reliable shipping experience.
